100-982 Operations Manager – Drill Stem Testing (Large, Service, International, Abu Dhabi, United Arab Emirates)
Reporting Relationship
The Operations Manager – Drill Stem Testing,
reports to the General Manager.
Operating Environment
The operating environment is extremely
competitive and requires a high degree of
management expertise in order to ensure that
each of the functions is providing the support
that is required. You are expected to make
personal visits and whenever applicable,
presentations to important customers and
maintain an active and positive relationship
with these individuals. You are expected to
represent the Company in legal, official
functions which can involve cumbersome and time
consuming protocol. You must be sensitive and
aware of the appropriate procedures and steps
required to comply with local laws and
regulations and with Company policies and
practices.
Relationship
Ethical standards of Company must be adhered to
at all times. You must avoid:
1. The employment and discharge of any
employee without prior approval of the Directors.
2. The submissions to a client or potential
client of any proposal bid or tender to be
performed, services to be rendered or equipment
to be supplied unless it is within your approved
authority.
3. The entry or termination into any
contract for the performance of work or the
rendering of services or the supply of equipment
unless it is within your approval authority.
4. The acquisition or disposal of tools or
equipment or other fixed assets other than
stipulated and authorized herein.
5. The entry into or renewal of any
agreement with a Contractor or Supplier or a
Landlord unless it is within your approved
authority Level.
6. The borrowing of any money (with or
without security) or the granting of liens or
other credit.
7. To act as surety give securities or
grant guarantees or indemnities or incur similar
liabilities.
8. The opening of closing of any bank
account and the designation of persons to have
signature authority over any such bank account.
9. The designation of person to have
authority to execute contracts on behalf of the
Company.
10. Any change, amendment or other
alteration in the name, from of organization or
qualification or license to do business.
A. JOB DESCRIPTION AND PERFORMANCE
ASSESSMENT OF OPERATIONS MANAGER BY MEASURED &
SET OBJECTIVES
The objective of this assessment is to look at
weak areas of the person in order to set up,
change and make objectives to improve in those
areas.
The assessment is based on eight (8) objectives
with a total score of 1200 points.
1. Health Safety & Environment Management
System 5%
The Operations Manager is responsible for the
following on Safety:
Implementing HSE policy requirements
Establishing HSE objectives and targets
to meet the Company HSE objective and safety
plan.
Establishing procedures and controls to
ensure all activities are conducted in
accordance with the HSE Management System.
Identification of training needs to
enable all personnel to meet Company objectives
and safety targets.
Establishing methods for consultation
with all employees on HSE matters.
Promptly investigating accidents and
incidents and near miss reports and providing
effective follow-up.
Demonstrating a clear commitment to HSE
Policy matters.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a. Establishing procedures & controls to
ensure that all activities are conducted in
accordance with HSE Management System 5
b. Identification of training needs to
enable personnel to meet Company objectives &
Safety targets. 15
c. Promptly investigating accidents,
incidents and near miss reports and providing
effective follow up and recommendations.
10
d. Encouraging DSF reporting and
demonstrating effective follow up on all
positive suggestions 10
e. Keeping good communication with all
employees on HSEMS matters by memos, e-mail,
bulletin board notification etc. 10
f. Timely safety meetings and effective
follow up on all HSE matters 10
TOTAL 60
2. Annual Budget & Management Information (20
Percent)
The Operations Manager should forecast annual
sales budget, review budget meetings and
achievements of the budget.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a The making up of budget on a timely basis
20
b Proper Monthly reporting on Company’s
activities on a timely basis 40
c Meeting budgetary targets as forecasted
in terms of receivable/payment and growth
180
TOTAL 240
3. Marketing (30 Percent)
The Operations Manager must ensure that markets
covered are properly assessed thru sales and
promotion and meeting sales objectives.
Below is a scoring objective to meet the above
criteria on Marketing:
Item Objectives Weightage in % Total
Score
a Promoting and developing new markets for
products and services of the Company 100
b Identifying new products to introduce
for the Company to diversify sources of income
of the Company 50
c Entertaining clients within Company
guidelines (a perfect score is to entertain at
least once a week). 65
d Communicating effectively with Clients
on Company’s products and services to ensure
that the latest information are available to
them 15
e Carrying on an effective sales campaign
to increase sales of products and services
50
f Ensuring all products and sales that are
represented by the company are marketed
aggressively in the areas designated 50
g Timely sales reports to appraise market
trends, sales and services potential, market
share, competitor’s activities and any factors
creating sales difficulties with alternative
courses of action. 30
TOTAL 360
4. Operations
(9 Percent)
The Operations Manager must ensure maintenance
of efficient and profitable operations of
personnel and equipment consistent with
established good industry practices.
The Operations Manager must ensure close
coordination with customer’s personnel to ensure
trouble free execution of contracts.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a Keeping an efficient & profitable
operations by minimizing down time of equipment
or lack of personnel. 30
b Close coordination with customer’s
personnel to know their needs ahead of time and
to ensure that we meet contractual requirement
for a trouble free execution of contracts.
65
c Application of Company standards and
quality control for all equipment and tools
repair and maintenance. 15
TOTAL 110
5. Expenditures (10
Percent)
The Operations Manager must ensure that
expenditures of his Company are consistent with
the efficient running of his operations. He is
also to ensure proper cost control and proper
procedures to execute purchases and minimize
spending
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a Keeping level of inventories consistent
with efficient operations 10
b Control of Capital Purchase to a minimum
and within approved budget, 10
c Keeping expenditures within approved
budget levels (and if at all possible to reduce)
expenditures. 90
d Control cost by proper forecasting &
planning so that volume discounts can be
achieved with suppliers. Sudden emergency
orders should be avoided so as not to incur
additional freight cost or other similar cost.
10
TOTAL 120
6. Personnel (16 Percent)
The Operations Manager should ensure the high
morale of his personnel. He is to ensure that
in executing and in delegating to subordinates
and other staff that an even and just decision
is applied on a general basis so that he should
obtain at all times good morale and performance
from his staff.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a Appointing proper personnel as per the
requirement of the Company on a timely basis and
with the proper qualifications within budgetary
needs. 45
b Keeping turnover of personnel to a
minimum by managing properly the requirements of
the job and the stress level of the personnel
together with their individual needs (not to
exceed 5% per year) 25
c Assuring competent manpower by training,
developing, compensating and evaluating future
developments 50
d Clearly delegate responsibilities to
subordinates and other supervisory staff as such
to obtain a high level of motivation and a
performance. 30
e Assure safe working conditions and good
labor relations by proper safety training of all
personnel and a clean living environment.
20
f Standardizing personnel service
agreement and fringe benefits in accordance with
Company’s Personnel Policies. 10
g Good personnel relations by Company get-
together, parties, etc. 10
TOTAL 190
7. Finance (5 Percent)
The Operations Manager should ensure financial
controls at all times including monthly
reporting, accounting costing stock control by
volume and value, invoicing of sales organizing
prompt computation of margin control, cost of
sales; arrangements to collect payments and
monitor and follow up delayed payments.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a Timely invoicing of all jobs done
10
b Collect payments within Contractual time
frame (average not to exceed 60 days) 25
c Organizing prompt computation of margin
control and cost of sales 10
d Timely submission of all financial data
required by Finance Company. 10
e Adhere to all Company’s financial
procedures and systems 5
TOTAL 60
8. Legal &
Corporate (5
Percent)
The Operations Manager should ensure that his
Company operates according to the laws of the
designated countries and Company Rules.
Below is a scoring objective to meet the above
criteria:
Item Objectives Weightage in % Total
Score
a Ensure that Company is operating within
all legal, fiscal and financial requirements of
the Company 20
b Compliance with Company’s Ethics and
other impacting policies. 20
c Timely renewal of appropriate licenses
and registration and renewal or cancellation of
personnel visas, work permits, driving licenses
and Company vehicles, etc. 20
TOTAL 60
GRAND TOTAL -
1200 POINTS
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